Software FutureVoice™ is a business communication platform based on the technology of IP telephony. It helps businesses to generate added value and to automate and evaluate the processes of voice communication and customer service as well as processes related to the activity of call centers and radio stations.
FutureVoice™ solutions enable the integration of third-party IT systems, video conference calls, consumer management databases (Active Directory/LDAP) as well as systems of customer service (CRM) and business processes (ERP). Calls can be recorded and their records are easily managed.
FutureVoice™ is highly flexible and is provided as ready-to-use active equipment or a virtual solution. It is possible to automate repetitive business processes: call traffic can be forwarded as necessary and, if there is a need to provide clients with important and relevant information or to conduct a survey/market research, client calls can be placed automatically.
FutureVoice™ is a flexible and centralized communication platform for your business.
The product helps to track and evaluate the activity of employees - their productivity can be measured according to the number of calls, their duration, the speed of answer and the number of missed calls.
Software that is easy to install and update
It is a modern solution that helps the DJ to communicate with audience, manage calls that are broadcasted on air and to organize games and quizzes.
Radio stations that employ this system can be sure of the following:
Monitoring of radio talks
The main function of FutureVoice onRadio ® is radio talk recording. The system is designed for security, logistics companies, special and other services that use radio communications.
FutureVoice onRadio ® features: