Support and Maintenance

• Newly integrated Business application is expected to perform with no failures, because it processes your company's data?
• New application requires a constant support, but it is expensive in terms of human and technological resources?

Baltic Data Center can take care of your company's business applications support and maintenance. Our specialists are highly experienced and competent in providing round-the-clock support, application continuity and ensure maximum application uptime, timely resolution of issues and root cause analysis of each issue.  At the same time we will identify and enhance your applications in case of change of requirements to the systems functionality.

Baltic data Center focus on performance measures and continuous improvement, we offer you an industry leading Service Level Agreements (SLAs). Thanks to our IT Service Desk, we provide multi -level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.

For your business Baltic Data Center to ensure:

• Efficient knowledge transfer from existing staff;
• Effective take over of Application support;
• Smooth & transparent operations;
• Cost effective services;
• Service is in line with SLAs;
• Continuous improvement in application support and maintenance services;
• Established practice focusing on defining / improving processes;
• Feedback of lessons learned from projects to practice for wider implementation;
• Generating knowledge repository of issues / resolution for future references;
• Experience in supporting mission critical / business critical application;
• Single point of contact for providing application maintenance and support with infrastructure management;
• Providing continuous improvement against industry standards and benchmark;
• Processes in line with ISO 27001 Standard and ITIL methodology.

Need more information?
Contact us!       Your questions will be answered by  Baltic Data Center's IS Development Unit Manager  Eugenijus Pliuskus

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