Baltic Data Center business processes are based on ITIL methodology, that implies the adoption of best practices to maintain company's functions. Most of our employees hold ITIL specialist certificates; this is the reason why BDC assures permanently high quality of its services. BDC procesess are managed BMC Remedy based ITSM7 Suite solution that is compliant with ITIL methodology.
ITIL (Information Technology Infrastructure Library) - is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. Primarily it is a collection of best practices developed in the IT Services industry. Regarding the guidelines and processes defined by ITIL organization grows mature and able to aligning IT services to changing business needs by ensuring business continuity.
ITIL© Version 3.0
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