Hosted Service Desk

• Your company has a unit of IT specialists but has no IT management system?
• It is getting hardly possible to manage your IT infrastructure, because of a significant number of users?
• IT governance takes a rough part of both human and financial resources?
• It is a headache to find a dedicated personnel as well as trustworthy partners that can perform efficient requests deployment?

Baltic Data Center offers Hosted Service Desk that is a solid integrated solution to manage IT services.  Hosted Service Desk maintains possibility to measure, control, and implement efficient model of IT governance. Our service enables flexibility: we provide required amount of system licenses that can be adjusted accordingly to the changes of business environment. 

For your business we offer: 

• License lease;
• System infrastructure support;
• Consultations and integration.

Main benefits of Hosted Service Desk Solution:

• Processes of services provision are based on ITIL methodology, that ensures business continuity;
• BDC service enables customer to avoid initial investment to software acquisitions;
• Short term of system installation;
• There is no system support costs related to personnel and it's competence improvement;
• The fee is paid for purchased licenses;
• Efficiency in human resources allocation;
• BMC (Remedy) ITSM 7 systems is complaint with ITIL methodology.