Baltic Data Center, a leader in the management of data centers and information systems in the Baltic States, will provide IT Service Desk services to three companies of the Carlsberg Group - Švyturys-Utenos Alus in Lithuania, Aldaris in Latvia and Saku in Estonia.

IT Service Desk consultants will provide support services and consultations to the employees of the Carlsberg Group who are using about 450 computers, 100 printers and 40 servers at the companies' factories, warehouses and offices - at twelve sites in total.

According to Saulius Markūnas, Director of Baltic Data Center, a company belonging to TEO Group, a single IT Service Desk allows the companies to more expeditiously and more effectively address the many questions that arise for company employees using computers and other equipment.

"In the event of any questions regarding computer use or malfunction, the customer needs to know only one phone number or e-mail address. Consultants can answer many questions already during the first call", - S. Markūnas said.

IT support will be provided to Švyturys-Utenos Alus, Aldaris and Saku on 24/7 basis, and the specialists' consultations provided in three languages will prevent the language barrier.

According to Seitumer Čurlu, Director of Carlsberg Baltic IT Department, after starting to use IT Service Desk services, the speed of servicing their employees has increased and the activities of the company's IT Department have become more efficient, since this solution allows to prioritize malfunctions, perform real-time monitoring of their resolution progress and analyze data.

"By registering employee inquiries we can not only remove the consequences of malfunctions, but also easier identify the reasons of recurring problems", - S. Čurlu said.

The services provided by consultants of Baltic Data Center's IT Service Desk are used by more than 4 thousand employees of Lithuania's largest companies. Consultations are provided by certified Microsoft and ITIL specialists. In 2008 Baltic Data Center invested LTL 1.9 million in the information system for the management of Service Desk services.

About Baltic Data Center

Baltic Data Center, a company belonging to TEO LT, AB Group of companies, is a leader in the management of data centers and information systems in the Baltic States. The company owns five modern data centers, which meet the highest requirements of security, and is the first company in its sector in the Baltic States the activities of which have been evaluated with the international certificate of compliance with the ISO 27001 standard.

Baltic Data Center services are trusted and used by the largest Lithuanian and foreign companies. The main focus of the continuously-growing company is on ensuring customers' business continuity, security, cost savings and competitiveness.